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FAQs

What is your Privacy Policy (Is my personal information safe)?

Our customer’s privacy is very important to us. All information collected by Kidaroo Crew, LLC will be kept confidential.  To better protect your privacy the following notice explains the information we collect, how it is used, how it is safeguarded, and how to contact us if you have any questions or concerns. As part of the order process, the following information is collected from shoppers: 

Name 
Shipping/Billing Address 
Email address 
Phone number 
Credit/Debit Card Information 

The information we collect is used to fill orders and to contact buyers if we have questions about your order.  Customers may choose to receive occasional emails and promotions. We will never sell, trade, or release your information to third parties. The only time we may share your information is to comply with law as a way of protecting consumers. Kidaroo Crew, LLC uses industry standard security techniques to help protect against the loss, misuse or alteration of any information collected from you. The Kidaroo Crew website uses encryption technology, such as Secure Sockets Layer (SSL), to protect your personal information during data transport. SSL protects information you submit via our website. Be assured that Kidaroo Crew, LLC is dedicated to providing our customers a safe and secure online shopping experience.

At any time, you may choose to stop receiving marketing or promotional e-mails, update and correct your personal information, request that we no longer use your information to provide you services, or request removal of your personal information.  Please let us know by sending an e-mail with your request and current contact information to:  info@kidaroocrew.com 

What are my payment options?

We accept Visa, MasterCard, American Express, and Discover credit cards.  PayPal is also accepted.

Do I pay sales tax?

Texas residents are required by law to pay sales tax. No sales tax will be applied to orders shipped to any other states.

Will I receive an order confirmation?

Yes. After placing your order, you will receive an email confirmation from Kidaroo Crew, LLC.

What is your cancellation policy?

Cancellations must be made within 6 hours of ordering by sending an email to care@kidaroocrew.com , or by calling 1.832.369.2383.  Your cancellation will be processed and you will receive an email confirmation within 1 business day.

Can I place an order over the phone?

At this time, all orders must be placed online at www.kidaroocrew.com

Are Snugaroos Koala Labels safe?

Yes, product safety was our top priority when designing and manufacturing Snugaroos personalized labels.  Our pediatrician-recommended labels are made of safe FDA compliant non-toxic material, which is Phthalate, Lead, and BPA FREE!  Snugaroos personalized labels however, are not toys.  Adult supervision is recommended during use. 

Are sippy cups and/or bottles included with my Koala Label order?

No.  Sippy cups and/or bottles must be purchased separately.

 Shipping & Returns Policy

 Kidaroo Crew offers Free Shipping on all orders over $15.

It's our thanks to you!  Please see the following terms below:

  • Applies only to U.S. orders shipping to a single address.
  • The purchase minimum excludes sales tax, promotional discounts, and any additional shipping charges such as Priority and Next Day Delivery fees.
  • If your qualifying order is shipped Priority Mail, you will only be charged an additional $7.95 shipping fee. If your qualifying order is shipped Next Day, you will only be charged an additional $19.95 overnight delivery fee.
  • Offer cannot be combined with other discounts.
  • No adjustments will be made to prior orders.
  • We reserve the right to discontinue this offer at any time without notice.

U.S. Delivery Time & Charges

Kidaroo Crew utilizes the U.S. Postal Service (USPS) for standard shipping. Priority and Next Day delivery is also available by USPS within the continental United States. Delivery address must be a valid residential or business address. For Priority and Next Day deliveries, please contact Customer Service by email at care@kidaroocrew.com or by calling 1.832.369.2383 to arrange.

 

Delivery Options

Standard Flat Rate

Priority

Next Day

Shipping Charges:

$2.95

$7.95

$19.95

Order By:

Anytime

2:00 p.m. CST

2:00 p.m. CST

Est. Shipping Time:

3-5 Business Days

2-3 Business Days

1 Business Day

 

  • First Class Mail normally takes 3-4 business days to arrive following shipment. You will receive email confirmation when your product ships. 
  • Priority Mail takes 2-3 business days to arrive once shipped. Please contact us to arrange Priority Shipping. You will receive email confirmation and a tracking number when your product ships.
  • Next Day overnight shipping is available on select products. Please contact us to arrange overnight shipping.
  • Estimated standard delivery time is based on zip code in the continental U.S., and is calculated during the checkout process after a shipping address is entered. Delivery charges are per address and delivery times are for in-stock items.
  • Priority and Next Day orders placed prior to 2:00pm CST (Monday through Friday, excluding holidays) will be shipped the same business day. Priority and Next Day delivery is not available on select products.
  • Rates are subject to change without notice.  

Please see Standard Delivery Shipping Chart (U.S. delivery) charges below:

 

Order Sub-Total

Standard Delivery:

Up to $15.00

$2.95

$15.01 or more*

FREE

*Before applicable taxes.

Packages that are returned due to incorrect addresses provided by the customer are subject to an additional $2.95 shipping charge.

Where do you ship?

Kidaroo Crew currently ships to all 50 states, Puerto Rico, and Guam. Promotional Free Shipping applies only to shipments with U.S. addresses. Shipping fees can be viewed once items are placed in the cart.

When will I receive my order?

Orders of custom personalized labels are usually processed and shipped within 3 to 5 business days. Please allow 1 extra business day if your order was placed on a holiday. Estimated shipping times at checkout are not guaranteed and do not include processing time.   

 

Do you ship to addresses outside the U.S.? 

We only ship to U.S. addresses at this time.

 Returns/Exchanges:

 What is your return policy?

We want you to be satisfied with our products! Kidaroo Crew prides itself on the designed durability of the products we manufacture. If; however, your labels tear or break within 90 days of your purchase, please contact us for replacement. Kidaroo Crew Labels are not eligible for replacement for any reason 90 days after purchase. Please note that sales of custom engraved Snugaroos™ personalized labels are final and are not returnable unless an error was made during the personalization process. Please check that you have correctly spelled/typed the desired personalization before submitting your order. All other products may be returned within 30 days of ordering for exchange or a refund of the purchase price (minus any applicable deductions or restocking fees). To be eligible for a full refund, items must be returned in their original unused condition and accompanied by a copy of the packing slip along with the reason for return. Items must be returned with all original manufacturer's packaging and contents to be eligible for any refund. Refunds will be credited by the same mode of original payment within 1 week following receipt of the returned item in our facility.   

For items purchased with a promotional shipping rate and/or other promotional discount, the refund amount may be adjusted to reflect the actual shipping charges and/or product cost before the promotional discount was applied. (Product price before any applicable discount + promotional shipping rate - actual shipping charges = refund amount) Shipping charges will not be refunded except in the case of incorrect or defective items. In the case of an exchange, the customer will be responsible for both inbound and outbound shipping for the exchange item. In the case of an incorrect or defective item, Kidaroo Crew will reimburse only reasonable return shipping methods. (Overnight services, Priority Mail, etc. will not receive a full refund.) Delivery confirmation is optional; however, we are not responsible for returned items that do not reach their destination. You do not need to send a receipt for the shipping charges.

NO REFUNDS OR EXCHANGES WILL BE GIVEN FOR ITEMS RETURNED AFTER 30 DAYS FROM THE PURCHASE DATE, EXCEPT AS NOTED ABOVE.  Customers will be responsible for all shipping charges on returned items. For items purchased with a promotional shipping rate, the refund amount may be adjusted to reflect the actual shipping charges. We cannot accept C.O.D. shipments. Please ensure the merchandise sent back to us is sent via traceable method. We are not responsible for any returned packages not received or packages that are damaged while in transit.

Prior to returning any items, you must contact Kidaroo Crew by sending an email to care@kidaroocrew.com or by calling 1.832.369.2383 and obtain a Return Authorization number (RA#).  Please include the RA# with your return.   

 
 
Here at Kidaroo Crew, our goal is to provide a great shopping experience for our customers through the unique high quality products we offer, a user friendly website, and our exceptional customer service. The products we offer are innovative and practical, but also the highest quality. We pride ourselves on our great selections and designs, and we appreciate and encourage your feedback on any of our products. Our hope is that the ability to easily interact with us about our products, our site, our service, or whatever else is on your mind will help to keep our products and services relevant and our customers happy. Please tell your friends and family about your experience with Kidaroo Crew.

Thanks for being our customer!